Holiday Swap
Designed cross-platform product experience (web + mobile) for a global home-swap marketplace operating across 125+ countries. Led discovery, journey mapping, and a reusable component library that reduced listing drop-offs and streamlined the swap-to-confirmation flow.
Holiday Swap is a travel platform that allows users to swap accommodations with other travellers across 125+ countries. The core idea is to make travel more affordable and community-driven by connecting users to exchange homes or rentals securely and conveniently.
🏝️ Holiday Swap
Web & Mobile Application
Summary:
Holiday Swap is a travel platform that allows users to swap accommodations with other travellers across 125+ countries. The core idea is to make travel more affordable and community-driven by connecting users to exchange homes or rentals securely and conveniently.
🔍 Overview
The challenge was to:
· Display complex data with minimal scrolling
· Avoid excessive clicks
· Provide a user-friendly, compact layout
🔨The Challenge
Users were struggling to navigate the process of browsing, comparing, and initiating accommodation swaps. The existing flow required too many steps, and the mobile experience lacked fluidity.
Main UX challenges:
Create a seamless and intuitive interface for swapping listings
Design consistent experiences across both web and mobile
Simplify user onboarding and listing creation
Enable real-time previews of listings and chats without disrupting the flow
🎯 Goals
Design a user-friendly swap journey from search to confirmation
Support real-time listing previews, secure messaging, and reviews
Build a visual design system adaptable for both mobile and desktop
Reduce booking abandonment and increase listing engagement
🧠 Discovery & Research
Conducted user interviews with hosts and travelers to understand needs
Collaborated with stakeholders for feature prioritization
Created mind maps and task flows to break down swap mechanics and communication touchpoints
Key Insights:
Travelers wanted the ability to view listings without losing their current scroll position
There was confusion around how a swap worked vs a regular booking
Mobile users expected Tinder-like simplicity for matching and messaging
🧱 Wireframing
Designed Lo-Fi wireframes for both web and mobile
Created separate flows for:
Swap browsing
Listing creation
Swap request and negotiation
Implemented modal drawers for previews and persistent action buttons for quick swaps
🧱 Impact & Benefits
Time Efficiency: Reduced assignment time for 100+ Sites by ~60%.
Improved Clarity: Admins can see assignments at a glance with minimal scrolling.
Error Reduction: Clear status indicators minimize wrong assignments.
Scalability: UI works smoothly even for thousands of Site–Metric combinations.
🎨 High-Fidelity Design
Designed visually engaging interfaces in Figma
Used a playful but clean visual language, travel imagery, and map-based browsing
Ensured touch-friendly UI for mobile, with larger tap targets and bottom nav
Built a click-through prototype for internal demos and early-stage testing
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🎨 High-Fidelity: Website
📈 Results
Increased swap request completion rate
Reduced drop-offs during listing preview by using drawers
Received positive feedback from early users for intuitive navigation
Created a unified component library for future mobile/web development scalability
🏆 Key UX Wins
✅ Drawer-based quick views for listings
✅ Streamlined swap initiation with real-time status
✅ Consistent web and mobile design system
✅ Simplified onboarding and profile setup
📁 Website URL